Customer Service Representative

2 weeks ago


Caledonia, Minnesota, United States Rawlings Sporting Goods Company, Inc. Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Rawlings Sporting Goods Company, Inc. As a Customer Service Representative, you will be responsible for communicating with end consumers on warranty claims via phone and email. Your primary focus will be on handling bat warranties for various brands, including Easton, Rawlings, Miken, and Worth.

Duties & Responsibilities:

* Answer general and technical product questions for end consumers on various queues, with an emphasis on bat warranties.
* Troubleshoot customer service issues, such as backorders and shipping issues.
* Update consumer emails regarding returns status.
* Ensure orders are shipped on a timely basis and track shipments as necessary.
* Process new return labels and check returns status for customers; reroute packages as needed.
* Coordinate team efforts in monitoring the back-order report and contacting customers as required.
* Provide detailed shipping updates to customers.
* Communicate with Warehouse personnel on expediting and prioritizing orders as needed.
* Analyze product availability for customers and suggest product substitutions.
* Provide customers with updates on the status of bat repairs.
* Assist with SN order entry as required.

Requirements:

* Bachelor's degree or comparable work experience.
* Excellent alpha and numeric data entry skills.
* Strong verbal communication skills.
* High level of professionalism and positive people-interface skills.
* Excellent organizational skills with strong attention to detail.
* Strong E1 skills preferred.
* Solid skills in Microsoft Office software (Word, Excel, PowerPoint).
* Proficient with E1 preferred.
* Minimum 2 years prior customer service experience preferred.

Language Skills:

Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Working Conditions:

General office working conditions. Minimal safety hazards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone.

Language Code: en

  • Caledonia, Minnesota, United States Kwik Trip Full time

    Food Service Career OpportunitiesKwik Trip is seeking enthusiastic and customer-focused individuals to join our Food Service team. As a Food Service Associate, you will be responsible for providing exceptional customer service and maintaining a clean and inviting store environment.Key Responsibilities:Provide excellent customer service and ensure a positive...


  • Caledonia, Minnesota, United States Kwik Trip Full time

    Join Kwik Trip's Food/Guest Service TeamKwik Trip is seeking energetic and positive individuals to provide exceptional customer service and food preparation in our stores. As a Food/Guest Service Team Member, you will be responsible for maintaining a clean and inviting store environment, providing excellent customer service, and preparing food to meet our...


  • Caledonia, Minnesota, United States Rawlings Sporting Goods Company Inc Full time

    Job Title: End Consumer Warranty CSRJob Summary:We are seeking a highly skilled and customer-focused End Consumer Warranty CSR to join our Sales Operations team at Rawlings Sporting Goods Company Inc. As a key member of our customer service team, you will be responsible for communicating with end consumers on warranty claims via phone and email, ensuring...

  • Public Health Nurse

    4 weeks ago


    Caledonia, Minnesota, United States Minnesota Merit System Full time

    Job Title: Public Health NurseWe are seeking a highly skilled and dedicated Public Health Nurse to join our team at the Minnesota Merit System. As a Public Health Nurse, you will play a critical role in promoting healthy communities and individual behaviors.Job Summary:The Public Health Nurse will provide a full range of essential public health services,...

  • Property Manager

    2 weeks ago


    Caledonia, Minnesota, United States NATIONWIDE HOUSING CORP Full time

    Job SummaryThe Property Manager is responsible for overseeing the day-to-day management of assigned residential property, ensuring excellent services to residents, and maintaining positive relations with governmental agencies.Key ResponsibilitiesLeasingRepresent Nationwide in a professional manner at all times.Ensure property is rented to its fullest...


  • Caledonia, Minnesota, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized sales floor.Key...


  • Caledonia, Minnesota, United States Able Services Full time

    About Able ServicesAble Services, a 501(c)(3) non-profit organization, has been providing residential care to individuals with developmental disabilities for over 30 years. Our mission is to enhance the lives of the people we support by promoting their uniqueness and building their self-esteem and independence in a safe and comfortable environment.We are...


  • Caledonia, Minnesota, United States Woodside health and wellness Full time

    Part Time Pharmacist OpportunityWe are seeking a Part Time Pharmacist to join our team at Woodside Health and Wellness in Caledonia, Minnesota.About the RoleThis is a Part Time Pharmacist position available at our Private Retail Pharmacy. As a Part Time Pharmacist, you will be responsible for providing exceptional patient care and services to our...


  • Caledonia, Minnesota, United States NATIONWIDE HOUSING CORP Full time

    Job SummaryNationwide Housing Corporation is seeking a skilled Maintenance Technician to join our team. As a key member of our facilities team, you will be responsible for ensuring the safety, comfort, and well-maintenance of our residential units, building common areas, and community grounds.Key ResponsibilitiesPerform routine maintenance and repairs on...


  • Caledonia, Michigan, United States TireHub, LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:TireHub, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through inbound and outbound customer calls. You will work closely with the Customer Service Lead to manage...


  • Caledonia, Michigan, United States YMCA of Greater Grand Rapids Full time

    Member Services RepresentativeThe Member Services Representative plays a vital role in ensuring a positive experience for our members. Key responsibilities include:Providing exceptional customer service to members in person and over the phoneDirecting callers to the appropriate person or resourceAssisting with day-to-day operations of the membership deskThis...


  • Caledonia, United States Circle K Full time

    Circle K - 6851 Broadmoor Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Caledonia, United States Holiday Companies Full time

    Holiday Stationstores - 6851 Broadmoor Ave [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function...


  • Caledonia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in the Manufacturing industry, located in CALEDONIA, Michigan. In this role, you will be expected to manage an intense system of customer interactions, respond to a high volume of emails and calls, and handle customer grievances arising from delayed orders....


  • Caledonia, Michigan, United States Holiday Companies Full time

    Customer Service Representative Job DescriptionHoliday Stationstores is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, ringing up sales on the cash register, and performing multi-function operations of the fuel console and lottery...


  • Caledonia, Michigan, United States Holiday Companies Full time

    Customer Service Representative RoleAt Holiday Stationstores, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, handling cash transactions, and operating our fuel console and lottery machine. Your goal will be to ensure a seamless...


  • Caledonia, Michigan, United States Holiday Companies Full time

    Holiday Stationstores Job OpportunityAs a Customer Service Representative at Holiday Stationstores, you will be responsible for providing excellent customer service, handling cash transactions, operating fuel consoles, and performing other duties as needed.Key Responsibilities:Provide prompt and courteous customer service to all customersRing up sales on the...


  • Caledonia, Michigan, United States YMCA of Greater Grand Rapids Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the YMCA of Greater Grand Rapids. As a key member of our membership desk team, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues in a timely and professional manner.Key...


  • Caledonia, United States Robert Half Full time

    Job Title: Customer Service SpecialistLocation: Caledonia, MIAbout Us:We are a small but rapidly-growing manufacturing company based in Caledonia, MI. We pride ourselves on providing top-notch customer service and offering innovative solutions to our clients. We value our team members and foster a collaborative, supportive work environment.Job Overview:We...


  • Caledonia, United States Robert Half Full time

    Job Title: Customer Service SpecialistLocation: Caledonia, MIAbout Us:We are a small but rapidly-growing manufacturing company based in Caledonia, MI. We pride ourselves on providing top-notch customer service and offering innovative solutions to our clients. We value our team members and foster a collaborative, supportive work environment.Job Overview:We...


  • Caledonia, Michigan, United States Little Caesars Full time

    The ideal candidate for this role at Little Caesars is a friendly and fun individual who is hard working and dependable. They should be respectful and have a strong work ethic. We are looking for someone who is generous and selfless, and who gives more than what's expected. They should be curious, adventurous and open-minded, and be willing to take the...


  • Caledonia, United States TireHub, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated...


  • Caledonia, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...


  • Caledonia, United States Uline, Inc. Full time

    Customer Service Manager - SystemsKenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system...


  • Caledonia, United States Kwik Trip Full time

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 733 Minimum Starting Pay: $3/hr overnight premium Shift: Overnights Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best...


  • Caledonia, United States Kwik Trip Full time

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 733 Minimum Starting Pay: $3/hr overnight premium Shift: Overnights Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best...


  • Caledonia, Illinois, United States PoolCorp Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at PoolCorp. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with existing customers, and driving sales growth.Key ResponsibilitiesProspect for new...


  • Caledonia, Michigan, United States Tamarack Holdings Full time

    Job OverviewTamarack Holdings is seeking a highly motivated Sales Representative to join our team. As a key member of our sales team, you will be responsible for expanding our reach in the frozen, specialty, and value-added foods market.The ideal candidate will have a strong background in food brokerage sales, excellent communication skills, and a deep...

  • Service Associate

    2 months ago


    Caledonia, United States D&W Fresh Market Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...