Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Rawlings Sporting Goods Company, Inc. As a Customer Service Representative, you will be responsible for communicating with end consumers on warranty claims via phone and email. Your primary focus will be on handling bat warranties for various brands, including Easton, Rawlings, Miken, and Worth.
Duties & Responsibilities:
* Answer general and technical product questions for end consumers on various queues, with an emphasis on bat warranties.
* Troubleshoot customer service issues, such as backorders and shipping issues.
* Update consumer emails regarding returns status.
* Ensure orders are shipped on a timely basis and track shipments as necessary.
* Process new return labels and check returns status for customers; reroute packages as needed.
* Coordinate team efforts in monitoring the back-order report and contacting customers as required.
* Provide detailed shipping updates to customers.
* Communicate with Warehouse personnel on expediting and prioritizing orders as needed.
* Analyze product availability for customers and suggest product substitutions.
* Provide customers with updates on the status of bat repairs.
* Assist with SN order entry as required.
Requirements:
* Bachelor's degree or comparable work experience.
* Excellent alpha and numeric data entry skills.
* Strong verbal communication skills.
* High level of professionalism and positive people-interface skills.
* Excellent organizational skills with strong attention to detail.
* Strong E1 skills preferred.
* Solid skills in Microsoft Office software (Word, Excel, PowerPoint).
* Proficient with E1 preferred.
* Minimum 2 years prior customer service experience preferred.
Language Skills:
Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Working Conditions:
General office working conditions. Minimal safety hazards.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone.
Language Code: en
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