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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Orange County's Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling transactions, and promoting our financial products and services.
Key Responsibilities- Member Service: Provide top-notch service to our members, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Transaction Processing: Accurately process transactions, including deposits, withdrawals, and transfers, while maintaining a high level of accuracy and attention to detail.
- Product Promotion: Cross-sell and promote our financial products and services to members, helping them achieve their financial goals.
- Relationship Building: Build strong relationships with members, understanding their financial needs, and providing personalized solutions.
- Experience: At least six months of experience in banking or credit unions, with a strong background in customer service and cash handling.
- Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively, with excellent written and verbal communication skills.
- Technology: Ability to understand and use various systems and software, including our core banking system.
- Availability: This part-time position averages 30 hours per week, with Saturday hours required and a full eight-hour shift three weekdays per week, preferably Monday, Wednesday, Friday.
- Integrity: Willingness to undergo thorough background checks, credit checks, and drug screening.
- Competitive Pay: Our competitive hourly rates reflect our commitment to compensating our employees fairly for their skills and experience.
- Benefits: Comprehensive benefits, including top-tier health insurance, a robust 401(k) plan, and paid holidays.
- Professional Development: Opportunities for career advancement, supported by professional and personal development programs.