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Dining Room and Gift Shop Lead
2 months ago
We are seeking a highly skilled and experienced individual to fill the role of Dining Room and Gift Shop Lead at Piggy's Restaurant. As a key member of our team, you will be responsible for overseeing the daily operations of our dining room and gift shop, ensuring exceptional customer service and a welcoming atmosphere for our guests.
Key Responsibilities:- Supervise and Lead a Team: Manage a team of wait staff, bus people, hosts, and gift shop personnel to ensure seamless service and a positive customer experience.
- Train and Onboard New Staff: Develop and implement effective training programs to ensure new employees are equipped to provide exceptional service and meet our high standards.
- Schedule Management: Create and maintain a well-organized schedule for all dining room and gift shop employees, ensuring adequate coverage during operating hours.
- Customer Service: Monitor and ensure exceptional customer service standards are met by all staff members, implementing effective strategies for restaurant operations, including food safety regulations and customer service protocols.
- Inventory Management: Oversee inventory management for the gift shop, including restocking and ordering merchandise as needed.
- Communication: Collaborate with the kitchen staff and kitchen manager to ensure smooth and timely food service, and handle customer inquiries, complaints, and feedback promptly and professionally.
- Leadership Experience: Previous experience in a supervisory or managerial role in the hospitality industry, preferably in a restaurant or retail setting.
- Leadership Skills: Strong leadership skills with the ability to motivate and inspire a diverse team.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers, staff, and vendors.
- Attention to Detail: Detail-oriented and able to multitask in a fast-paced environment.
- Knowledge of Restaurant Operations: Knowledge of restaurant and retail operations, including food safety regulations and customer service protocols.
We are committed to providing a positive and inclusive work environment, and we encourage applicants who share our values to apply. Please submit your resume and cover letter to [email address]. We look forward to reviewing your application.