Dining Room and Gift Shop Lead

4 weeks ago


Lake Harmony, United States Piggy's Restaurant Full time
Piggy's Restaurant Job Opportunity

We are seeking a highly motivated and experienced individual to fill the role of Dining Room and Gift Shop Lead at Piggy's Restaurant. As a key member of our team, you will be responsible for overseeing the daily operations of our dining room and gift shop, ensuring exceptional customer service, and maintaining a welcoming atmosphere for our guests.

Key Responsibilities:
  • Supervise and lead a team of wait staff, bus people, hosts, and gift shop personnel.
  • Train and onboard new dining room and gift shop personnel.
  • Create and maintain a well-organized schedule for all dining room and gift shop employees, ensuring adequate coverage during operating hours.
  • Monitor and ensure exceptional customer service standards are met by all staff members.
  • Maintain a welcoming and inviting atmosphere for guests in the dining room and gift shop areas.
  • Conduct regular walk-throughs to ensure cleanliness, organization, and proper stocking of supplies within all locations.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Collaborate with the kitchen staff and kitchen manager to ensure smooth and timely food service.
  • Oversee inventory management for the gift shop, including restocking and ordering merchandise as needed.
  • Maintain proficient computer skills, including experience with scheduling software and Toast POS systems.
Requirements:
  • Previous experience in a supervisory or managerial role in the hospitality industry, preferably in a restaurant or retail setting.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal skills to effectively interact with customers, staff, and vendors.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Knowledge of restaurant and retail operations, including food safety regulations and customer service protocols.

If you are passionate about delivering exceptional customer experiences and possess excellent organizational and leadership skills, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application.



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