Sales and Customer Service Representative

2 weeks ago


Frederick, Maryland, United States Massage Envy Full time
About Us

At Massage Envy, we're passionate about helping people feel their best. Our team is dedicated to delivering exceptional experiences and growing our member base to help more people on their wellness journey.

Job Summary

We're seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team. As a key member of our team, you'll provide outstanding customer service, promote our Total Body Care services, and support clinic flow.

Responsibilities
  • Provide exceptional customer service and create a welcoming environment for clients
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
Requirements
  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

We're committed to creating a supportive and inclusive work environment where our team members can thrive. If you're passionate about helping others and have a strong work ethic, we'd love to hear from you


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