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Clinical Workforce Performance Analyst

4 weeks ago

Phoenix, Arizona, United States Progilisys Solutions Full time
Job Title: Clinical Workforce Performance Analyst

Progilisys Solutions, LLC is seeking a highly skilled Clinical Workforce Performance Analyst to join our team. As a key member of our Clinical Operations department, you will be responsible for developing and implementing workforce analysis initiatives, activities, reporting, and solutions to provide input to management, planning, strategy, and practice improvement of human resource management and organization development.

Key Responsibilities:

  • Develop and implement work performance monitoring reports and analysis tools for use by Clinical Operations leaders to assess and measure staff productivity and contract required metrics.
  • Collaborate with Clinical Operations leaders and Data Management team to develop and implement Clinical Operation department standards and performance for timeliness, accuracy, and overall contract metrics.
  • Develop and implement monitoring processes and reporting to combine telephony and medical management system performance dashboards.
  • Translate high-level business objectives into consistent, accurate, efficient, and effective reporting solutions.
  • Drive process improvement for client businesses to enhance visibility and accessibility to relevant information.
  • Leverage an array of technical applications and determine which is most appropriate for any given solution.
  • Provides training to Performance Analyst Support team on use of monitoring and audit reports and tools.

Requirements:

  • Associate's degree or equivalent background.
  • U.S. Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • Minimum of two years of workforce performance management experience.
  • Proficient in Microsoft Applications and reporting software (e.g. Tableau or PowerBI).
  • Proficient in process documentation and report development related to work performance.
  • Demonstrated relationship skills, verbal and written communication, and ability to identify root cause/solutions.
  • Experience serving as a resource to team members on escalated issues and/or complex matters.

Preferred Qualifications:

  • Previous workforce performance management experience in a health care field.

Work Environment:

Full Remote from the following states only: AZ, AK, AR, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI, WY