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Express Service Advisor

2 months ago

Ferndale, Michigan, United States Hodges Subaru Full time

About the Role

Hodges Subaru is seeking a highly motivated and customer-focused Express Service Advisor to join our team. As an Express Service Advisor, you will be the first point of contact for our customers in the express service lane, providing exceptional service and ensuring a seamless experience.

Key Responsibilities

  • Write service repair orders and minor estimates with accuracy and efficiency
  • Provide outstanding customer service, addressing customer concerns and needs in a friendly and professional manner
  • Maintain a professional and positive attitude at all times, ensuring a welcoming environment for customers
  • Stay up-to-date on the latest vehicle data, service issues, and warranty procedures, including manufacturer and dealership requirements
  • Handle customer interactions with empathy and understanding, using proper techniques to diagnose problems and make recommendations for maintenance and service needs
  • Comply with Motor Vehicle Service and Repair Act requirements, ensuring adherence to industry standards

What We Offer

  • A competitive compensation package, including medical, dental, and vision benefits
  • A 401K plan with company match
  • Paid holiday time off and vacation
  • Paid training and development opportunities
  • A discount on employee vehicle purchases
  • A family-owned and operated business with a commitment to long-term job security

Requirements

  • An organized and friendly personality, with excellent communication skills
  • Demonstrated ability to manage others and prioritize tasks effectively
  • Time management skills, with a focus on meeting deadlines and delivering results
  • A professional, well-groomed personal appearance, with a clean driving record
  • Willingness to submit to a pre-employment background check and drug screen

Why Join Our Team?

Hodges Subaru is a family-owned and operated business, committed to delivering exceptional service and value to our customers. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and employee development.