Technical Support Specialist for Warehouse Operations
3 weeks ago
Job Overview
">This role involves providing technical support for warehouse operations, ensuring the smooth functioning of business applications and data-driven insights.
Key Responsibilities
">- Act as a subject matter expert for business applications and interface between end-users, technical support, operations, and management.
- Research and resolve technical issues using sources such as error logs and product technical documentation.
- Maintain operational monitoring of production systems.
- Participate in programming required to complete support tasks.
- Perform regularly scheduled system updates, changes, and tests for business applications.
- Manage and implement EDI transactions.
- Create and maintain support documentation for systems.
- Collaborate with various business teams such as finance, operations, and IT to generate metrics, reports, and actionable recommendations.
- Provide data quality assurance and support management reporting using SQL and other scripting languages.
- Manage mobility devices and licensing.
- Provide after-hours support as needed.
- Perform tasks to support the needs of company leadership and overall company goals.
Requirements
">- Four (4) or more years of general IT experience with specific experience supporting end users, data processes, custom software and back-end systems.
- Experience in the warehousing & logistics sector is preferred.
- Bachelor's degree in a technical discipline is preferred.
- Strong problem-solving skills, with the ability to analyze issues, develop alternative solutions, and resolve problems in a timely manner.
- Excellent planning/organizing skills, with the ability to prioritize and plan work activities, set goals, and develop realistic action plans.
- Demonstrated quality focus, with attention to accuracy and thoroughness, while seeking ways to improve and promote quality.
- Strong communication skills, with the ability to deliver technical presentations and documentation to both technical and non-technical staff and management.
Salary
">$85,000 - $115,000 per year, depending on experience.
Benefits
">This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
About Us
">Distribution Services International, Inc. (DSI Logistics) is a third-party logistics company (3PL) operating as a value-driven, integral supply chain partner. We offer a wide range of services to customers in many different industry verticals, including general retail, appliances, forest products, paper and pulp, metals, and other industrial commodities.
We are committed to providing our customers with the highest level of service and efficiency through a highly trained team and Tier-1 technology.
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Port Wentworth, Georgia, United States Distribution Services International, Inc. Full timeAs a skilled IT professional, we are seeking a talented IT Support Professional for Warehouse Management to join our team at Distribution Services International, Inc. The successful candidate will be responsible for providing technical support for our warehouse management system and other critical business applications.The ideal candidate will have strong...
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