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Logistics Support Specialist

2 weeks ago


Port Wentworth, Georgia, United States Outsource Logistics, Llc Full time
Job Description

The LOGISTICS SUPPORT SPECIALIST will be responsible for providing comprehensive support to our clients, encompassing all aspects of logistics and customer service.

Responsibilities
  • Help manage current customer accounts, ensuring seamless communication and issue resolution.
  • Deal with a high volume of inbound and outbound phone calls, utilizing exceptional communication and problem-solving skills.
  • Maintain relationships with carriers and customers, fostering trust and loyalty through proactive communication and issue resolution.
  • Provide exceptional customer service to customers and carriers, ensuring their needs are met and exceeded.
  • Solve complex problems and issues in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Offer shipment quotes and set up shipments as required by customers, utilizing knowledge of logistics processes and procedures.
Requirements
  • High-quality written and verbal communication skills, enabling effective interaction with clients and colleagues.
  • Able to adapt to changes in the work environment, demonstrating flexibility and a willingness to learn.
  • Accurate and able to produce quality work, meeting deadlines and exceeding expectations.
  • Dependable and reliable, consistently delivering results and meeting commitments.
  • Problem-solving skills, identifying and resolving issues in a logical and methodical manner.
  • Ability to work collaboratively in teams, fostering open communication and mutual respect.
Education/Experience
  • Minimum high school diploma required, with some college coursework preferred but not essential.
  • Previous customer service or call center experience is mandatory, with logistics experience being desirable but not necessary.