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Logistics Support Specialist
2 weeks ago
The LOGISTICS SUPPORT SPECIALIST will be responsible for providing comprehensive support to our clients, encompassing all aspects of logistics and customer service.
Responsibilities- Help manage current customer accounts, ensuring seamless communication and issue resolution.
- Deal with a high volume of inbound and outbound phone calls, utilizing exceptional communication and problem-solving skills.
- Maintain relationships with carriers and customers, fostering trust and loyalty through proactive communication and issue resolution.
- Provide exceptional customer service to customers and carriers, ensuring their needs are met and exceeded.
- Solve complex problems and issues in a timely and efficient manner, ensuring minimal disruption to business operations.
- Offer shipment quotes and set up shipments as required by customers, utilizing knowledge of logistics processes and procedures.
- High-quality written and verbal communication skills, enabling effective interaction with clients and colleagues.
- Able to adapt to changes in the work environment, demonstrating flexibility and a willingness to learn.
- Accurate and able to produce quality work, meeting deadlines and exceeding expectations.
- Dependable and reliable, consistently delivering results and meeting commitments.
- Problem-solving skills, identifying and resolving issues in a logical and methodical manner.
- Ability to work collaboratively in teams, fostering open communication and mutual respect.
- Minimum high school diploma required, with some college coursework preferred but not essential.
- Previous customer service or call center experience is mandatory, with logistics experience being desirable but not necessary.