Emotional Support and Crisis Intervention Specialist

2 weeks ago


Yonkers, New York, United States Jobsultant Solutions Full time
About the Opportunity

Jobsultant Solutions is proud to offer a challenging and rewarding opportunity for a motivated Emotional Support and Crisis Intervention Specialist. In this role, you will be responsible for managing incoming texts and chats from individuals requiring emotional support or crisis intervention.

Your responsibilities will include obtaining demographic and contact information, performing safety screenings, providing resources and linkage with providers, consulting with managers when necessary, and documenting each interaction according to policy.

In addition, you may respond to telephone and written inquiries from clients, providers, and in-house departments. We are committed to providing exceptional customer service and working collaboratively with the team and program leadership to meet performance guarantees.



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