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Front Desk Registration Specialist

2 months ago

Fishkill, New York, United States Vassar Brothers Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Registration Specialist to join our team at Vassar Brothers Medical Center. As a key member of our Support Staff Med Mall department, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient check-in process.

Key Responsibilities
  • Obtain and verify demographic and insurance information for check-in processes
  • Follow opening and closing procedures, adhering to policies for daily deposits and banking reconciliations
  • Greet patients and visitors in a polite, prompt, and helpful manner
  • Check in patients, obtaining necessary demographic and insurance information, and follow designed workflows of Cerner and DRA tools
  • Review forms for accuracy, completion, and signature according to policy prior to scanning
  • Collect co-payments as required by policy
  • Answer the telephone, handle, and route or assist callers following DRA phone procedures
  • Communicate with referring physician offices regarding exam interpretations as needed
  • Schedule appointments, verifying patient insurance eligibility, coverage, and authorizations for scheduling exams
  • Confirm patient appointments and inform patients of co-payment
  • Maintain and model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
  • Demonstrate regular, reliable, and predictable attendance
Requirements
  • High school diploma or equivalent
  • Two or more years of medical office experience
  • Prior experience with physician scheduling and familiar with insurance company guidelines
  • PREFERRED: One year of college or specialized post-high school training in medical terminology and medical office procedures
Working Conditions

This role requires manual skills, motor coordination, and finger dexterity. The physical effort is medium to heavy, with the ability to exert up to 35 pounds of force. The physical environment is generally pleasant, with little or no potential for occupational risk.