Optical Technician

7 days ago


Greenville, South Carolina, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled Optometric Technician to join our team at EssilorLuxottica. As an Optometric Technician, you will play a critical role in delivering exceptional patient care and ensuring the highest quality optometric services.

Key Responsibilities
  • Deliver exceptional patient care by creating a positive and welcoming experience for all patients.
  • Assist optometrists in eye examinations, including obtaining medical history, preparing patients for examination, and performing tests to aid in accurate diagnosis and treatment.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with opticians, managing doctors, or retail management as necessary.
  • Provide excellent customer service, showing patience and courtesy to indecisive or difficult customers/patients.
  • Perform work accurately and thoroughly, despite time pressure and patient volume.
  • Identify situations involving unsatisfied patients and act quickly to resolve issues.
  • Support retention and cultivation of exams, including making calls to confirm appointments and follow up with patients.
  • Maintain a safe working environment for all associates, customers, and patients.
  • Support compliance with visual merchandising standards in exam lanes, assessment rooms, and contact lens areas.
Requirements
  • High school graduate or equivalent.
  • Minimum of one year of strong customer service skills (internal/external).
  • Leadership skills.
  • Strong communication and listening skills.
  • Problem-solving ability.
  • Organization skills.
  • Strong interpersonal skills.
  • Ability to assess priorities, address multiple tasks, and deadlines in a fast-paced environment.
  • Ability to work autonomously.
  • Knowledge of office environment.
  • Strong basic math skills.
Preferred Qualifications
  • Experience in retail and/or optical.
  • Experience in healthcare.

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