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Corporate Event Operations Manager

2 months ago

San Diego, California, United States Fit City Adventures Full time

Event Experience Program Manager

Fit City Adventures is a premier corporate lifestyle concierge service dedicated to offering exceptional adventures, fitness sessions, recreational activities, wellness initiatives, and team bonding experiences for organizations aiming to elevate their team-building efforts. Our mission is to help clients engage in memorable experiences while exploring the city in an active and enjoyable manner.

We are in search of a driven professional with over 5 years of experience in the event industry, particularly in execution and operations. The ideal candidate will be capable of managing programs immediately after sales closure and is willing to travel extensively across the United States. Experience in Destination Management Companies (DMC) or meeting planning is advantageous.

This role is project and event-focused, allowing for flexible hours based on event schedules. As a consultant, you can expect to dedicate approximately 25 hours per event, with 5-8 hours spent onsite, including travel time. Typically, you will oversee 3-5 events monthly, with opportunities for additional hours.

Key Responsibilities

  • Oversee a dynamic schedule of corporate events, prioritizing customer satisfaction, profitability, and the delivery of outstanding experiences that encourage client loyalty.
  • Engage with clients to ensure that all commitments made during the sales process are fulfilled onsite, surpassing their expectations.
  • Convey event requirements and expectations to vendors, ensuring compliance with client agreements.
  • Recruit staff from our pool of trained contractors for event execution.
  • Develop comprehensive event operations orders detailing all aspects of the event, including timelines and maps, to be distributed to staff and vendors one week prior to the event.
  • Manage inventory and logistics for events, including travel arrangements.
  • Facilitate in-person events, acting as the primary liaison between clients and vendors, troubleshooting issues, and ensuring high-quality event delivery.
  • Authorize vendor invoices for payment, ensuring compliance with budgetary guidelines.
  • Assist in maintaining project profitability by identifying cost-saving opportunities during event execution and updating financial records accordingly.
  • Onboard new vendors and verify necessary documentation within our management systems.
  • Collect feedback from clients and vendors post-event, analyze metrics, and refine processes to achieve a satisfaction rating of 9 or higher for each event.
  • Conduct debrief meetings with clients and vendors after events to foster continuous improvement.

Essential Skills

  • Minimum of 5 years of experience in event operations and logistics.
  • Background in hospitality, DMC, meeting planning, or related fields.
  • Ability to thrive in a fast-paced startup environment.
  • Client-focused with a solution-oriented mindset.
  • Strong commitment to customer service.
  • Proactive and innovative thinker.
  • Detail-oriented with proficiency in project management tools.
  • Technologically adept, with the ability to navigate systems like HubSpot and Dubsado.
  • Excellent communication skills, with a habit of providing regular updates to the team and participating in daily and weekly meetings.

Core Values

  1. The Wow Experience: We are dedicated to delivering exceptional experiences through meticulous attention to detail and thoughtful interactions.
  2. Fun & Fitness is our Foundation: We embody our brand and prioritize the fundamentals.
  3. Push the Boundaries: We strive to discover the latest trends, innovative business models, and effective tools.
  4. Be Kind & Help Others: We extend kindness to colleagues, clients, and community organizations.
  5. Better Together: We believe in the power of collaboration among teams, clients, partners, and the community.

We invite qualified candidates to submit their updated resumes along with two industry references.