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Reservation Operations Manager

3 weeks ago

Hilton Head, South Carolina, United States Windsurfing Hilton Head, Inc. Full time
Job Description

The Reservation Operations Manager will be responsible for overseeing the day-to-day operations of our reservation system, ensuring seamless execution of adventures, and providing exceptional customer service.

Estimated Salary: $50,000 - $60,000 per year

Key Responsibilities:

  • Manage and maintain accurate records and reports, utilizing data to inform decision-making.
  • Cordinate with guides, captains, and concierges to ensure every adventure runs smoothly.
  • Collaborate with cross-functional teams to drive business results and achieve company goals.
  • Provide exceptional customer service, resolving issues promptly and professionally.
  • Develop and implement strategies to improve guest satisfaction and retention.

Requirements:

  • 3+ years of experience in a related field, such as hospitality or customer service.
  • Demonstrated ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Familiarity with reservations software, spreadsheets, and databases.