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Quality Assurance Associate
2 months ago
We are seeking a highly motivated and detail-oriented Quality Assurance Associate to join our Retail Operations team at Food Lion. As a Quality Assurance Associate, you will play a critical role in ensuring that our stores maintain the highest standards of quality and cleanliness, providing an exceptional shopping experience for our customers.
Key Responsibilities- Maintain a clean and safe shopping environment by adhering to our standard practice manual and minimizing shrink through proper utilization of standard practice.
- Provide excellent customer service by maintaining an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast, friendly, and accurate service.
- Courteously and helpfully interact with other associates, vendors, and customers.
- Perform daily cleaning tasks, including sweeping and cleaning floors, and maintaining the store's mop room.
- Identify and implement more efficient ways to perform tasks, reducing costs and improving labor productivity.
- Follow QA daily checklists and sanitation standards set by Food Lion, as well as current Standard Practices regarding cleanup of Hazardous Waste products.
- Understand and adhere to company guidelines, policies, and standard practices, including Food Safety and Workplace Safety guidelines and procedures.
- Report all associate and customer accidents in accordance with established Food Lion procedures.
- Ensure compliance with local, state, and federal regulations.
- Wear the Food Lion uniform complete with name badge, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses.
- Perform all other duties as assigned.
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
