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Quality Assurance Specialist

1 month ago

Columbia City IN USA, United States Team Quality Services Inc Full time
About Team Quality Services Inc

We are a leading provider of quality-related services across North America, with a strong presence in the automotive sector. Our team is dedicated to solving problems in the field, allowing our customers to stay home.

Job Summary

This position is responsible for the direct coordination and execution of inspection, validation, and quality assurance projects for our customers. The successful candidate will be responsible for daily travel to the assigned work location(s) to perform quality-related services for manufacturing customers.

Key Responsibilities
  • Champion the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, according to work instructions, and within budget.
  • Coordinate project tasks, timelines, and resources with internal teams and external stakeholders to meet project requirements.
  • Develop and maintain strong relationships with customer and service location personnel, serving as the main point of contact for project-related matters.
  • Support the development of project documentation, including plans, reports, schedules, and budgets.
  • Help maintain project tracking systems, ensuring all project information is current and accessible.
  • Prepare and deliver project-related presentations and updates for internal teams and clients as required.
  • Conduct research and analysis to support project goals and identify potential risks or improvement opportunities.
  • Facilitate effective communication across team members to ensure alignment on project goals and deliverables.
  • Provide administrative support as needed, including scheduling meetings, preparing meeting minutes, and following up on action items relating to the assigned customers/projects.
  • Participate in post-project reviews and contribute to lessons learned and process improvement initiatives.
  • Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
  • Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
  • Rapidly identify, isolate, communicate, and resolve quality issues.
  • Conduct root cause analysis of customer quality issues.
  • Understand service location processes and its effect on customers' parts.
  • Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
  • Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
  • Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
  • Identify leads and generate new business opportunities for the Company.
  • Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
  • Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures, and best practices.
  • Comply with all customer and service location requirements, including health/safety training and vaccination status.
  • Demonstrate proficiency using technology, including smartphones, keyboards, hand tools, and measurement devices.
  • Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
  • Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
  • Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
  • Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
  • Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
  • Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.) and understanding prints and engineering drawings.
  • Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
  • Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
  • Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
  • Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
  • Other duties as assigned.
Requirements
  • Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.
  • Ability to work with and around others for extended periods of time (2/3 or more of the workday).
  • Ability to frequently lift up to 25 pounds, and occasionally lift up to 50 pounds, in compliance with OSHA guidelines.
  • Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.
  • Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).
  • Comfortable working in environments with varying temperatures and noise levels.
  • Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.
Education, Experience, Qualifications

Required

  • High school diploma or GED
  • Valid driver's license
  • Read, understand, measure, and implement GD&T concepts from engineering blueprints
  • Proficient ability utilizing Microsoft Outlook and Microsoft Excel software
  • Effective reading, writing, communication, and interpersonal skills
  • Minimum 1 year experience working in a quality department position for a manufacturing operation

Preferred

  • Quality Assurance certifications for manufacturing
  • Minimum 1 year experience working in an ISO 13485 medical device manufacturing environment
  • ISO 13485 / FDA 820 medical device auditor certification
  • Ability and experience using laboratory measurement devices such microscopes, optical comparators, quality gages
  • Experience in clean room processes for inspection and packaging environments