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Senior Director of Operations

1 month ago

New York, New York, United States TopView Sightseeing Full time
Job Title: Senior Director of Operations

TopView Sightseeing, a leading provider of unique experiences, is seeking a highly skilled Senior Director of Operations to oversee the execution of our Tea Around Town experience across all national and international locations.

Job Summary

The Senior Director of Operations will be responsible for managing all aspects of operations and hospitality to meet and exceed customer expectations. This includes leading launch-related activities, hiring, training, and managing operations staff, collaborating with cross-functional teams, and developing procedures and processes to support rapid scalability.

Key Responsibilities
  • Manage and supervise all aspects of the product execution, ensuring flawless delivery and a world-class experience consistently across all cities.
  • Lead launch-related activities in multiple locations to ensure timely and successful launch in all locations.
  • Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff.
  • Collaborate with cross-functional teams to seamlessly execute all product changes, promotions, press events, and new product launches.
  • Develop procedures and processes to support rapid scalability of the product.
  • Gather and analyze customer feedback to determine and implement changes to improve customer experience.
  • Actively seek new revenue-generating opportunities through redeployment and better utilization of existing resources.
  • Develop, refine, and ensure compliance with all SOPs across all locations.
  • Establish routine quality assurance procedures and identify gaps between achieved product quality and anticipated product standards.
  • Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement, and propose and implement process enhancements.
  • Maintain inventory control for consumable and non-consumable components.
  • Identify potential risks within operations and develop plans to mitigate them.
  • Work closely with the finance team to develop and manage operational budgets.
  • Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
Requirements
  • Degree in an applicable discipline, preferably in engineering, business, operations management, or a related field.
  • 12+ years of operations management experience in a dynamic and fast-paced environment.
  • Strong people leadership experience in hiring, managing, motivating, and performance managing teams of 100+.
  • Exceptional data analysis and presentation skills.
  • Ability to establish priorities, manage workload, and respond with a sense of urgency in a fast-paced and dynamic environment.
  • Proven ability in performing root cause analysis and presenting logical conclusions.
  • Openness to work flexible hours, including weekends, and be available to respond to situations.
  • Experience with various productivity, project management, and financial suites.
  • Effective verbal and written communication skills.
  • Experience negotiating with vendors on price, quality, and payment terms.
Benefits
  • Bonus pay.
  • Paid time off.
  • Health insurance (medical, dental, vision).
  • Pre-tax commuter benefit.
  • Tour and entertainment discounts.
Compensation

$130k-$150k + performance metrics-based bonus.