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Customer Engagement Associate

2 months ago

Ocoee, Florida, United States Jobot Full time

Sales and Customer Support Specialist

About Us:
We are a leading manufacturer in the boating and fishing equipment industry, dedicated to providing high-quality products and exceptional service to our customers.

Why Join Our Team?
We offer a comprehensive benefits package that includes:
- Medical and Dental insurance contributions
- 401k plan with company contributions
- Life Insurance
- Paid time off

Position Overview:
The Sales and Customer Support Specialist will play a crucial role in delivering outstanding customer service while assisting in the development of customized boat panels and tackle storage solutions.

Key Responsibilities:
  • Evaluate customer needs and deliver insightful information regarding product features.
  • Translate customer requirements into actionable insights, addressing engineering challenges and serving as a bridge between the customer and engineering teams.
  • Proactively oversee customer projects to drive sales success.
  • Balance company policies with customer satisfaction in decision-making processes.

Qualifications:
  • Exceptional communication and interpersonal abilities.
  • A genuine interest in boating and related accessories (prior extensive boating experience is preferred).
  • A Bachelor’s degree in a relevant field or equivalent professional experience.
  • A positive, enthusiastic demeanor with a strong commitment to providing excellent service.