Medical Care Coordinator

5 days ago


Provo, Utah, United States Revere Health Full time
Revere Health: Medical Care Coordinator

We believe in a better path to healing and healthcare maintenance. Our team at Revere Health is dedicated to improving treatment outcomes and keeping costs down through value-base care.

Job Summary: As a Medical Care Coordinator, you will facilitate quality patient care under the supervision of our experienced providers. This role involves providing exceptional customer service, managing inbound calls, verifying patient information, and thoroughly documenting each call in our Electronic Health Record (EHR) system.

Key Responsibilities:

  • Deliver outstanding customer service to patients, ensuring their needs are met in a timely and efficient manner.
  • Manage incoming calls, triaging queries for the Gastroenterology department, and escalating concerns as necessary.
  • Verify patient information, including demographics, medications, and medical history, to ensure accurate communication.
  • Document each call in EHR, maintaining detailed and accurate records.
  • De-escalate situations involving dissatisfied patients by offering patience, assistance, and support.
  • Routinely direct urgent calls to appropriate staff or providers.
  • Maintain a safe, secure, and healthy work environment by adhering to clinic and professional standards.
  • Serve as a liaison between patients, medical staff, and providers, promoting effective communication.
  • Train new employees in similar roles and assist with general Medical Assistant duties during slower periods.

Requirements:

  • Demonstrate exceptional computer, telephone, and communication skills.
  • Showcase outstanding customer service, organization, and attention to detail.
  • Prior experience in a medical clinic setting is preferred but not required.
  • Patient-minded focus and self-motivation are essential for success in this role.

Compensation and Benefits: We offer a competitive salary range of $45,000-$60,000 per year, depending on experience. Additionally, we provide benefits, including medical, vision, and pet insurance, 401(k), paid holidays, and more. If you are a self-starter who prioritizes teamwork, dependability, friendliness, and professionalism, we encourage you to apply.



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