Medical Triage Specialist

7 days ago

Provo, Utah, United States RevereHealth Full time
Role Overview

Revere Health is at the forefront of value-based care, prioritizing treatment outcomes and cost-effectiveness. As a national leader in this movement, we foster an internal culture that promotes respect and acknowledges individual employee contributions to our organization's mission.

Position Summary
This opportunity allows you to work in a respected department with a great team, providing quality patient care under provider supervision. The position involves facilitating a full range of telephone duties, including triaging calls, relaying messages, and assisting with other clerical tasks as needed, serving as a liaison between patients, medical staff, and providers.

Key Responsibilities:
  • Promote quality communication and customer service to all patients.
  • Manage inbound patient calls acting as primary medical triage for all incoming queries for the Gastroenterology department.
  • Answer incoming calls and review phone messages in a timely and efficient manner, monitoring patient queue, and minimizing long hold times or dropped calls.
  • Verify patient information, including demographics, medications, medical history as needed.
  • Identify, resolve, provide accurate and satisfactory answers, or escalate patient needs as appropriate.
  • Thoroughly document each call in EHR to maintain accurate and detailed documentation, ensuring communication is tracked and monitored.
  • De-escalate situations involving dissatisfied patients by offering patience, assistance, and support.
  • Respond to patient inquiries, prioritizing responses and routing urgent calls from patients in an effective manner. Directs calls immediately to appropriate staff or provider as necessary.
  • Guide callers through troubleshooting, navigating the company site & patient portal, or directing to appropriate department.
  • Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
  • Serve and protect the medical practice by adhering to clinic and professional standards, policies and procedures, federal, state, and local requirements.
  • Communicate respectfully with all staff and patients.
  • Help train new employees for similar positions as needed.
  • Cross-train to assist with general MA duties during slower call volume times.

Requirements:
  • Demonstrate excellent computer, telephone, and communication skills.
  • Outstanding customer service, organization, and attention to detail.
  • Experience in a medical clinic setting preferred.
  • Patient-minded focus.
  • Able to be a self-starter, team player, dependable, friendly, and professional, while being able to multi-task and work efficiently, remaining calm and productive.
  • Will be trained.

Estimated Salary: $45,000-$60,000 per year based on experience and qualifications. This full-time position requires working 8am-5pm, Monday-Friday, year-round.

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