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Lead Site Reliability Engineer

2 months ago

New York, New York, United States Wells Fargo Full time
About this position:

We are seeking a Principal Engineer specializing in Site Reliability who is passionate about tackling intricate challenges through innovative solutions that drive substantial change across a diverse landscape. You will be part of a dedicated team focused on Application Support and Site Reliability Engineering (SRE), enhancing the SRE framework across numerous applications and various business sectors within the organization. This team will spearhead technological transformation and the adoption of SRE-aligned enterprise capabilities and products, implement new tooling solutions, automate complex issues, and integrate cutting-edge technology.

Key Responsibilities:
  • Establish and cultivate Site Reliability Engineering and AIOps capabilities within the organization, fostering a culture of excellence and leading by example. Collaborate in training skilled engineers and enhancing the practice within the enterprise.
  • Promote and advance the adoption of enterprise tools and innovative solutions to enhance availability in a multi-cloud environment, focusing on observability, monitoring, logging, synthetic monitoring, and chaos engineering.
  • Advance AIOps by introducing self-healing and autonomic capabilities to address complex operational challenges, including process automation and leveraging AI/ML to enhance product availability.
  • Automate critical SRE metrics and IT Service Operations processes, including customer impact assessments, availability of essential business functions, SLO/SLI compliance, error budgeting, and minimizing recovery times.
  • Share support responsibilities for vital applications and customer journeys, leading the technical resolution of high-priority incidents in collaboration with cross-functional teams, conducting blameless post-mortems, and performing root cause analyses to foster continuous improvement.
  • Work closely with application development teams and other organizations to influence and enhance stability and SRE-aligned capabilities.
  • Advise leadership on the development or influence of applications, networks, information security, databases, operating systems, or web technologies to meet complex business and technical requirements across multiple divisions.
  • Lead the strategy and resolution of unique and complex challenges requiring comprehensive evaluation across various enterprise areas, delivering long-term, scalable solutions that necessitate creativity, innovation, and advanced analytical thinking.
Required Qualifications:
  • 10+ years of engineering experience or equivalent demonstrated through a combination of work experience, training, military experience, or education.
  • 7+ years of experience in Java, C#, Python, or other object-oriented programming languages.
  • 5+ years of experience in engineering and support roles on Linux/Unix and Windows servers.
  • 3+ years of experience with cloud technologies.
  • 3+ years of experience supporting complex enterprise-level applications and platforms in production environments.
  • 5+ years of experience designing and implementing complex observability solutions using industry-standard tools or custom-built solutions.
  • 5+ years of experience with configuration and monitoring technologies such as Ansible, Grafana, Elastic, Splunk, and Prometheus.
  • Excellent verbal, written, and interpersonal communication skills.
Desired Qualifications:
  • A Master's degree or higher in computer science or engineering.
  • Experience in the design, implementation, and governance of Artificial Intelligence, Natural Language Processing, or Machine Learning architectures.
  • Familiarity with Agile Scrum methodologies and Kanban practices.
Job Expectations:
  • Willingness to travel up to 10%.
  • In-office presence expected for three days per week.
Compensation:

The base pay range for this position is reflective of the skills, experience, and achievements of the candidate.
$144,000 - $300,000.00

Benefits:

The organization offers eligible employees a comprehensive benefits package, including but not limited to:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance and critical illness insurance
  • Parental leave
  • Tuition reimbursement
  • Scholarships for dependent children
Diversity and Inclusion:

The organization values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of various protected characteristics.