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Customer Support Specialist

1 month ago


Santa Barbara, California, United States VerticalChange Full time
Customer Support Technician

VerticalChange is a dynamic software company that provides cloud-based solutions for non-profit and health agencies. We are seeking a motivated individual to join our Customer Success team as a Customer Support Technician.

Key Responsibilities:
  • Provide exceptional customer support via chat, email, phone, and remote meetings
  • Work with customers to resolve software-related issues and provide training
  • Conduct Quality Assurance Testing and assist in the development of system help guides and training videos
  • Collaborate with the Customer Success team to communicate with clients and schedule support
  • Assist with client system configurations, data imports, and report generation
Requirements:
  • Reliable, trustworthy, and well-organized individual with a passion for helping others
  • Experience in a Customer Support role, with expertise in Chat Support
  • Working knowledge of Google Workspace and Microsoft Office Suite
  • Ability to write professional emails and meeting documentation
  • Knowledge of customer service practices and data management
Preferred Qualifications:
  • Quality Assurance/UAT experience
  • Bilingual (English and Spanish)
  • Experience in the social services sector
  • Knowledge of data visualizations and SQL

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that we can only hire candidates residing within the United States.