Customer Service Representative II Position
9 hours ago
This is an exciting opportunity to join the Village of Oak Park Illinois as a Customer Service Representative II. As a key member of our team, you will provide exceptional customer service to the public, handle high-volume telephone traffic, and perform complex customer service duties.
The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of modern office procedures. You will be responsible for maintaining accurate records, compiling information for reports, and performing a wide range of general clerical tasks.
**Key Responsibilities:**
- Provide best-in-class customer service to internal and external customers
- Answer and initiate telephone calls, take messages, and respond to inquiries
- Greet visitors, provide information, and direct them to appropriate departments or officials
- Apply departmental policies and procedures to determine completeness of service requests
**Requirements:**
- Two years of responsible professional clerical experience with public contact
- High School diploma or equivalent; some specialized training desirable
**Estimated Salary: $43,000 - $53,000 per year**, depending on experience and qualifications.
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