Customer Service Representative II Position

9 hours ago


Oak Park, Illinois, United States Village of Oak Park Illinois Full time
Job Description

This is an exciting opportunity to join the Village of Oak Park Illinois as a Customer Service Representative II. As a key member of our team, you will provide exceptional customer service to the public, handle high-volume telephone traffic, and perform complex customer service duties.

The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of modern office procedures. You will be responsible for maintaining accurate records, compiling information for reports, and performing a wide range of general clerical tasks.

**Key Responsibilities:**

  • Provide best-in-class customer service to internal and external customers
  • Answer and initiate telephone calls, take messages, and respond to inquiries
  • Greet visitors, provide information, and direct them to appropriate departments or officials
  • Apply departmental policies and procedures to determine completeness of service requests

**Requirements:**

  • Two years of responsible professional clerical experience with public contact
  • High School diploma or equivalent; some specialized training desirable

**Estimated Salary: $43,000 - $53,000 per year**, depending on experience and qualifications.



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