Breakfast Attendant

2 weeks ago

Philadelphia, Pennsylvania, United States Highgate Hotels Full time
Breakfast Attendant Job Summary

Highgate Hotels is seeking a skilled Breakfast Attendant to provide exceptional service to guests in a fast-paced hotel environment. As a key member of our hospitality team, you will be responsible for ensuring a seamless and enjoyable breakfast experience for our guests.

Responsibilities:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
  • Communicate with all departments regarding in-house VIPs.
  • Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment.
  • Sweep and mop floors, wash work tables, walls, refrigerators, and meat blocks, and move trash and garbage to designated areas.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Carry out cashiering functions in closing checks and end-of-shift paperwork.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
  • Perform any other duties or attend meetings as requested by management.
Requirements:
  • Ability to perform job function with attention to detail, speed, and accuracy.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course, such as TIPS, as required by property.
  • Must be able to obtain and provide a Food Handlers card as required by city/county/state.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
  • Ability to communicate professionally when answering phones and speaking with guests and team members.
  • Demonstrates a positive attitude and a desire to be of service to others.
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
  • Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.

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