Data Entry Specialist

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time
Job Title: Data Entry Customer Service Agent

We are seeking a detail-oriented and customer-focused Data Entry Customer Service Agent to join our team at CornerStone Staffing. As a key member of our team, you will be responsible for providing exceptional customer service and data entry support to our clients.

Key Responsibilities:
  • Respond to inbound customer inquiries regarding financial services and products
  • Provide technical support to callers experiencing access issues and other related concerns
  • Assist customers with questions related to website and its functionalities
  • Facilitate password resets, registration assistance, and address other critical inquiries related to customers' financial information and needs
  • Work on 60-70 records a day is average
  • Export SalesForce accounts into Excel
  • Critical thinking skills learning quickly, knowing the situation and being able to obtain other information that is required in order to proceed with a record
Requirements:
  • Must possess strong analytical skills
  • Must have 3+ years of customer service call center experience
  • Experience in the following systems preferred - DOS, SalesForce, SharePoint
  • Must be able to maintain confidential information
  • Must be familiar with and able to operate Microsoft Excel and Word and able to learn other task appropriate software
  • Must possess the ability to take ownership of the duties and produce accurate results
Application Process:
  • Background check
  • Drug Screen
  • Clerical Testing
  • Soft Credit Check

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