Loan Representative

3 weeks ago


Mesa, Arizona, United States DriveTime Full time
Job Title: Loan Representative

We are seeking a highly motivated Loan Representative to join our team at DriveTime Family of Brands. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring the smooth resolution of customer loan issues.

About Us

DriveTime Family of Brands is a leading provider of automotive financing solutions, serving customers across the country. Our mission is to deliver personalized financial services that meet the unique needs of each customer.

Salary

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for career growth.

Job Description

The successful candidate will be responsible for:

  • Providing excellent customer service and communication skills to resolve customer loan issues
  • Contacting or attempting contact with customers who are delinquent on their payments
  • Collecting past due payments and negotiating payment plans while maintaining positive relationships with customers
  • Maintaining positive working relationships with the Loan Servicing team
  • Meeting or exceeding production goals
Required Skills and Qualifications

To be successful in this role, you must possess:

  • A high school diploma or equivalent
  • 2+ years of experience in collections, customer service, sales, or retail industry
  • Professional and persuasive communication and negotiation skills
  • An ability to work a flexible schedule including evenings and Saturdays
Benefits

As a valued member of our team, you will enjoy:

  • Medical, dental, and vision coverage
  • 401(K) and company-paid life insurance policy
  • Tuition reimbursement and wellness program
  • Competitive pay and opportunities for career growth
  • A fun and dynamic work environment with game room and in-house gym
Others

DriveTime Family of Brands is committed to creating a positive and inclusive work environment where all employees can thrive. We are an equal opportunity employer and welcome applications from diverse candidates.



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