Technical Support Professional
7 days ago
Magnaflux is committed to making a positive impact on our people, customers, suppliers, environments, and communities. We believe that our employees are the powerful force behind our success and invest time and resources into helping them grow their skills and interests. As a Technical Support Professional, you will have the opportunity to contribute to our mission and advance your career in a dynamic and innovative environment.
About the PositionIn this role, you will be responsible for providing technical support and training to customers across the United States. You will work closely with our Engineering team to resolve complex technical issues and develop solutions that meet our customers' needs.
This is a field-based position that requires regular travel to domestic and international locations, as well as frequent visits to our DeWitt, IA manufacturing facility. Ideal candidates will possess excellent technical, application, collaboration, and customer relation skills, with a strong ability to work independently and think critically.
Key Responsibilities- Provide technical support and training to customers across the United States.
- Collaborate with the Engineering team to resolve complex technical issues and develop solutions that meet our customers' needs.
- Manage support requests through Salesforce Service Cloud, including, but not limited to, inquiries about obsolete equipment, non-service-related issues about equipment, and service parts pricing.
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