IT Project Engineer with Technical Expertise

6 days ago


Glenview, Illinois, United States HTML Global Full time
Job Overview
This is a senior IT project engineer role for a global company, HTML Global, specializing in IT infrastructure management and implementation. As a key member of the team, you will be responsible for overseeing various projects from planning through execution. Your primary objective will be to deliver solutions that meet client needs and expectations while ensuring successful project delivery.

About the Role
The L2 IT Services Project Engineer at HTML Global plays a vital part in driving business growth by delivering high-quality IT projects on time and within budget. This role requires both technical expertise and strong project management skills to handle complex IT environments, including servers, networks, cloud solutions, virtualization, mail migrations, identity, SSO, etc.

Key Responsibilities:
  1. Project Planning and Delivery:
    • Develop comprehensive project plans, timelines, milestones, and deliverables.
    • Work closely with clients to define project scope, objectives, and deliverables.
    • Ensure accurate project documentation, including technical designs, plans, and reports.
  2. Technical Support and Engineering:
    • Provide Level 2 technical support for escalated issues that cannot be resolved by L1 technicians.
    • Implement and configure network, server, storage, and security solutions based on client needs.
    • Troubleshoot and resolve complex IT issues related to networks, servers, cloud platforms, and software.
  3. Client Relations:
    • Serve as the main technical point of contact during project delivery.
    • Work closely with clients to understand their IT environment and recommend solutions.
    • Conduct site visits for project assessments, installations, or troubleshooting.
  4. Collaboration & Communication:
    • Communicate project progress and technical issues to non-technical stakeholders.
    • Work closely with vendors and third-party providers to ensure proper solution integration.
  5. Documentation & Reporting:
    • Maintain accurate project documentation and update internal systems.
    • Create detailed reports on project performance, including milestones and deliverables achieved.
Requirements:
  • Proven experience in IT infrastructure project management or as a project engineer.
  • Strong working knowledge of IT environments, including servers, networks, cloud solutions (Azure, AWS), and virtualization (VMware, Hyper-V).
  • Familiarity with various IT tools and platforms, such as PSAs, RMMs.
  • Excellent problem-solving skills with the ability to troubleshoot complex issues.
  • Experience managing client relationships and delivering exceptional customer service.
  • Knowledge of security principles and compliance standards, such as CMMC, HIPAA, and ISO 27001.
Salary: $120,000 - $150,000 per year

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