Food and Beverage Operations Manager

4 weeks ago


Portland, Maine, United States Round One Entertainment Inc. Full time
Job Description

Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for managing teams and driving sales growth? We're looking for a skilled Food and Beverage Operations Manager to join our team at Round One Entertainment Inc.

The ideal candidate will have a strong background in restaurant and bar management, with experience in forecasting, planning, and managing food and beverage orders, staff, and finances. They will be responsible for maximizing sales and revenue, customer satisfaction, and employee engagement.

Key Responsibilities:

  • Manage all food and beverage operations within budgeted guidelines and to the highest standards.
  • Monitor food preparation methods, portion sizes, and presentation to ensure high-quality food is served.
  • Schedule and receive food and beverage deliveries, verifying product quality and quantity.
  • Monitor department budgets and payroll records, reviewing financial transactions to ensure authorized and budgeted expenditures.
  • Investigate and resolve customer complaints regarding food quality, service, or accommodations.
  • Ensure compliance with all health and safety regulations.
  • Provide superior customer service and satisfaction by being visible and accessible to customers.

Requirements:

  • Associates degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Excellent problem-solving and analytical skills, with the ability to work in a fast-paced environment.

Work Environment:

Our entertainment centers are dynamic and fast-paced environments, with high levels of noise and activity. The ideal candidate will be able to work effectively in this environment, with a high level of mobility and flexibility.

Physical Demands:

The job requires standing and walking for extended periods, with the ability to lift and move up to 100lbs with assistance.

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your resume or complete application online at www.round1usa.com.



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