Asset Protection Specialist
4 weeks ago
As an Asset Protection Specialist at Carter's, you will play a critical role in protecting our brand and ensuring the integrity of our operations. You will be responsible for supporting shrink reduction initiatives, training store teams on customer service behaviors and asset protection tools, and identifying and communicating external theft trends. You will also build and maintain relationships with internal and external business partners to gather market data and provide excellent customer service with an enthusiastic and visible presence on the sales floor.
Key Responsibilities:
Support shrink reducing initiatives, including safety, security, theft, and operational loss
Train store team on customer service behaviors and asset protection tools, resources, and reporting
Identify, track, and communicate external theft trends, causes, and resolutions
Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
Provide excellent customer service with an enthusiastic and visible presence on the sales floor
Requirements:
A positive and solutions-oriented mindset
Demonstrated customer service/engagement skills, including deescalating customer incidents
Effective and professional verbal and written communication skills
The ability to manage and prioritize multiple tasks at once
What We Offer:
Schedules that fit your life
Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
The opportunity to learn and build skills and grow as an individual
Development programs to help you grow in your current role and beyond
Why Join Us:
Carter's is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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