Lead Member Support Representative

2 weeks ago


Sanford, United States Planet Fitness Full time

Join Our Team
We are in search of dedicated leaders


Become a Shift Supervisor and demonstrate your leadership abilities to facilitate the daily functions of a Planet Fitness location.

Gain insights from seasoned Club Managers, nurture team members, and deliver outstanding customer service.

We are Excel Fitness, a prominent franchise group of Planet Fitness located in Austin, TX. With a network of over 130 clubs across various states, we provide remarkable career advancement opportunities. Many of our current senior leaders began their journey at the front desk and progressed to higher positions.

Key Responsibilities:

  • Provide exceptional customer support
  • Attract, hire, and mentor high-performing team members
  • Assist the General Manager with staff oversight and scheduling
  • Efficiently address member, staff, and club concerns
  • Perform front desk duties including check-ins and member account management
  • Ensure cleanliness and organization within the facility
  • Aid in inventory management and reporting
  • Support team members during their absence

Qualifications:

  • Prior experience in customer service within the fitness sector
  • Strong leadership and communication skills
  • Basic proficiency in computer applications (Microsoft Suite)
  • Energetic, diligent, and capable of problem-solving
  • Current CPR Certification
  • High school diploma or equivalent required
  • Must be at least 18 years of age

Physical Requirements:

  • Standing, walking, and lifting up to 50 lbs.
  • Interaction with cleaning agents
  • Adhering to safety protocols and mask mandates
  • Paid time off and health benefits available for full-time employees

Benefits & Perks:

  • Financial wellness benefit, Planet Fitness membership, Employee Assistance Program, Paid Time Off, Paid Parental Leave, and Health Insurance Benefits

Take the next step towards a fulfilling career in fitness by becoming part of our team today.
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