Service Excellence Director
2 weeks ago
Are you looking for a challenging role that combines your passion for hospitality and leadership? Do you want to make a real impact on our customers' experiences?
At Texas de Brazil, we're seeking a Service Excellence Director to lead our team in Rogers, AR. As a key member of our management team, you'll be responsible for driving business results and enhancing the overall customer experience.
Estimated Salary: $70,000 - $90,000 per year, based on experience.
About the Role:
- This is an exempt full-time position requiring nights, weekend & holiday availability.
- You will be responsible for developing and implementing strategies to improve customer satisfaction, employee engagement, and operational efficiency.
Responsibilities:
- Analyze data and performance metrics to identify areas for improvement and develop targeted solutions.
- Lead cross-functional teams to drive business results and achieve company goals.
- Implement effective training programs to enhance employee skills and knowledge.
- Maintain a clean and safe working environment, adhering to all health and safety regulations.
Requirements:
- Previous experience in food service or related field.
- Strong leadership and communication skills, with a focus on teamwork and collaboration.
- Ability to work under pressure, meeting deadlines and delivering results in a fast-paced environment.
- Excellent written and communication skills, with a focus on effective message delivery.
- Attention to detail, with a focus on maintaining high-quality standards.
Benefits:
- Competitive salary, based on experience.
- Flexible scheduling, allowing for work-life balance.
- Restaurant discounts, insurance benefits, and more.
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