Housekeeping Operations Manager

1 day ago


Atlanta, Georgia, United States Sonder Holdings, Inc. Full time
About the Role

We are seeking a seasoned professional to oversee our housekeeping operations, manage a team of housekeepers, and ensure seamless day-to-day management.

  • Develop and implement efficient cleaning schedules for a team of housekeepers
  • Support and lead cleaner onboarding, training, and ongoing improvement initiatives
  • Organize and prepare supplies for daily distribution, leading inventory control and organization efforts
  • Triage and delegate guest requests in real-time to cleaner schedules
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned
  • Initiate and manage reporting of any maintenance issues, safety hazards, or damage to Sonder properties
  • Manage various digital programs, including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
Requirements

We seek a professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently.

  • Previous experience in a leadership role with a housekeeping department or similar operation, especially in regard to personnel management
  • Experience with managing various schedules, budgets, and applications
  • Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques, and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment and best practices
  • Physical stamina and mobility, including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required load (usually about 40 lbs)
Compensation and Benefits

We offer an estimated salary range of $60,000 - $80,000 per year, competitive stock options, medical, dental, and vision insurance, flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonder properties, and workplace flexibility (for remote-specified positions only).



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