Housekeeping Operations Manager

6 days ago


Atlanta, Georgia, United States Sonder Holdings, Inc. Full time

We are seeking a highly motivated and experienced Housekeeping Operations Manager to join our team at Sonder Holdings, Inc. The successful candidate will be responsible for leading our housekeeping operations, managing a team of housekeepers, and ensuring that our properties maintain the highest standards of cleanliness and customer satisfaction.

Key Responsibilities:
  • Manage weekly and daily cleaning schedules for a team of housekeepers
  • Support and lead cleaner onboarding and ongoing training and improvement
  • Organize and prepare supplies for daily distribution, leading inventory control and organization
  • Triage and delegate guest requests in real-time to cleaner schedules
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned
  • Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
  • Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
  • Daily travel around market and central warehouse to complete tasks and manage cleaning program
Requirements:
  • A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
  • Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
  • Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment and best practices
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required load (usually about 40 lbs)
  • This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
Benefits:
  • $65,000 - $75,000 per year
  • Competitive stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)
About Us: We offer attractive employee travel perks for any Sonder location as well as competitive benefits and a collaborative work environment.

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