Housekeeping Operations Manager
6 days ago
We are seeking a highly motivated and experienced Housekeeping Operations Manager to join our team at Sonder Holdings, Inc. The successful candidate will be responsible for leading our housekeeping operations, managing a team of housekeepers, and ensuring that our properties maintain the highest standards of cleanliness and customer satisfaction.
Key Responsibilities:- Manage weekly and daily cleaning schedules for a team of housekeepers
- Support and lead cleaner onboarding and ongoing training and improvement
- Organize and prepare supplies for daily distribution, leading inventory control and organization
- Triage and delegate guest requests in real-time to cleaner schedules
- Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
- Conduct special projects as assigned
- Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
- Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
- Daily travel around market and central warehouse to complete tasks and manage cleaning program
- A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
- Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
- Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
- Working knowledge of operating household cleaning equipment and best practices
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required load (usually about 40 lbs)
- This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
- $65,000 - $75,000 per year
- Competitive stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only)
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