Front Desk Representative
2 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Shell Federal Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience in our lobby area.
Key Responsibilities- Greets and welcomes members, visitors, and vendors with a smile and offers direction to the appropriate area or team member.
- Signs members into Better Lobby and provides an estimated wait time, if applicable.
- Ensures members' sunglasses and hats are removed for security reasons prior to entering the branch.
- Checks in on members when time permits and offers water and/or coffee.
- Maintains a positive and high-energy environment in the branch.
- Performs various administrative and clerical duties as assigned.
- Works with the management team to send out important reminders, daily productivity, and other useful information to the team.
- Updates marketing materials throughout the branch as needed.
- Handles Credit Union popcorn days as assigned, including operating the machine, handing out popcorn, maintaining supplies, and cleaning the machine.
- Maintains the branch lobby to keep it clean, clear of clutter, and presentable for all visitors.
- Fills check stand supplies and marketing materials as needed throughout the branch.
- Receives and distributes packages and/or deliveries as needed.
- Assists the team with daily responsibilities as needed, including but not limited to following opening and closing procedures, daily balancing of the coin machine, and closing SDB vault.
- High school diploma or general education degree (GED).
- Knowledge of Credit Union products and services.
- Welcoming and helpful demeanor.
- Professional verbal communication skills.
- Ability to work in an open-concept workspace/environment.
Exposure to potential hazardous conditions, including robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.
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Front Desk Representative
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