Vehicle Maintenance Supervisor
5 days ago
Penske Truck Leasing/Transportation Solutions is a leading global transportation provider delivering essential and innovative services. As a Vehicle Maintenance Supervisor in Fort Myers, FL, you will be focused on coordinating preventative maintenance requests, managing shop work plans, and ensuring customer satisfaction.
Key Responsibilities:
• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers regarding maintenance updates, changes to schedule or work, billing concerns, or to resolve service issues.
• Ensure all Penske Rental units are maintained and prepared for customers.
• Coordinate parts availability for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide exceptional customer service, ensuring customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Collaborate with district billing clerks as necessary.
Requirements:
• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
Compensation:
This role offers an estimated annual salary of $45,000 based on national averages for similar positions in the United States.
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