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Towing Operations Manager
1 month ago
Patriot Towing & Transport is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of our towing and transport services. The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to motivate and manage a team effectively.
Key Responsibilities:
- Manage and oversee a team of tow truck operators and transport drivers, providing guidance and support to ensure they are meeting performance targets and delivering high-quality services
- Develop and implement operational policies and procedures to improve efficiency and productivity
- Monitor and analyze operational data to identify areas for improvement and implement solutions to increase efficiency and reduce costs
- Maintain and update company records and documentation, including vehicle and equipment maintenance records, employee schedules, and customer invoices
- Ensure compliance with all company and industry regulations, including safety standards and licensing requirements
- Manage and maintain relationships with vendors and suppliers to ensure timely and cost-effective procurement of equipment and supplies
- Oversee the maintenance and repair of company vehicles and equipment, coordinating with mechanics and technicians as needed
- Handle customer inquiries and complaints, resolving issues in a timely and professional manner
- Collaborate with other departments, such as sales and finance, to ensure smooth coordination and communication across the organization
- Stay up to date on industry trends and developments, and make recommendations for improvements and new services to stay competitive in the market
Requirements:
- Bachelor's degree in business management or a related field, or equivalent work experience
- Minimum of 3-5 years of experience in operations management, preferably in the towing or transportation industry
- Strong leadership skills with the ability to motivate and manage a team effectively
- Excellent organizational and time-management skills, with the ability to prioritize and multitask in a fast-paced environment
- Proven track record of implementing operational improvements and achieving results
- Knowledge of industry regulations and safety standards
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with employees, customers, and vendors
- Proficient in Microsoft Office and other relevant software programs
- Valid driver's license and clean driving record
- Ability for after hours and weekend calls
Benefits:
- Competitive salary
- Paid time off and holidays
- Retirement savings plan
- Opportunities for career growth and development within a growing company
- Merit Increases are available for those who exceed value to community, customers, and company
