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Customer Service Associate

4 weeks ago

Savannah, Georgia, United States Mass Markets Full time

Job Summary

As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities

  • Handle inbound and outbound contacts in a courteous and timely manner.
  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.

Requirements

Mass Markets is seeking a highly motivated and customer-focused individual to join our team.