Order Fulfillment Coordinator
3 days ago
- Respond to Customer Inquiries: Answer phone calls, emails, and other forms of communication from customers regarding order status, product availability, pricing, and credits.
- Coordinate with Internal Teams: Collaborate with various departments, including claims, product management, e-commerce, environmental compliance, tech support, and supply chain, to resolve customer issues and ensure seamless order fulfillment.
- Implement Quality Control Measures: Develop and implement processes to monitor and improve customer satisfaction, fill rates, on-time shipping, special item handling, freight terms, packaging, and other critical performance metrics.
- Investigate and Resolve Issues: Conduct thorough investigations into customer complaints and work with internal teams to develop corrective actions and prevent similar issues in the future.
- Strong Communication Skills: Possess excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Organizational Ability: Demonstrate strong organizational skills, with the capacity to multitask, prioritize tasks, and manage multiple projects simultaneously.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
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Support Experience Expert
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