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Venue Operations Manager

2 months ago

Concord, New Hampshire, United States USPRO Full time
About the Role

USPRO is seeking a highly skilled Venue Operations Manager to oversee the day-to-day operations of our venues. As a key member of our team, you will be responsible for ensuring the efficient and effective management of our facilities, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Operations Management
    • Oversee the daily operations of our venues, including event execution, venue walk-throughs, and rental lead generation.
    • Manage building systems, including energy management protocols, annual maintenance scheduling, and industry best practices.
    • Ensure the venue is always clean, in good working order, and supplied.
  • Financial Management
    • Provide financial oversight, including cash management protocols, financial reporting, and expense management.
    • Work closely with the Director of Finance to ensure accurate financial reporting and compliance.
  • Customer Service and Relations
    • Be the public face for our venues, providing exceptional customer service to clients and stakeholders.
    • Develop and maintain strong relationships with local stakeholders, premium seat and group sales clients, and vendors.
  • Event Execution
    • Support the Director of Venues, Event Sales Manager, and Talent Buyers in event execution, including venue walk-throughs, rental lead generation, and event staff oversight.
    • Ensure seamless event execution, including artist hospitality and crowd management.
  • Security and Risk Management
    • Implement and manage a security procedure for the venue, including key management, security code management, and camera system.
    • Identify and mitigate potential risks, ensuring the safety and security of clients, staff, and assets.
  • Team Support and Development
    • Provide consultation and support to venue operations teams at other USPRO-managed venues.
    • Develop and implement training programs to enhance team skills and knowledge.
Requirements
  • Bachelor's Degree in hospitality management, sports management, business administration, or related field.
  • 3-5 years of escalating experience in event management, facility management, food and beverage, or related field.
  • Experience with automated building systems and energy management.
  • Strong project management, event management, risk management, and contracting skills.
  • Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, food service practices, and relevant federal, state, and local regulations.
  • Ability to work a flexible schedule, including long and irregular hours, and willingness to travel as needed.
  • Exemplary customer service and interpersonal skills, with the ability to handle multiple tasks and priorities simultaneously.
  • Good leadership skills, with the ability to manage others, organize multiple projects, manage time, and create high-quality deliverables.
  • Proficiency in Microsoft Office programs.