Supply Chain Planner Associate

2 days ago

Novi, Michigan, United States NMB Technologies Corporation Full time
Job Title: Supply Chain Planner Associate

Description

The Supply Chain Planner Associate plays a crucial role in supporting supply chain operations, focusing on customer service, product knowledge, and planning. This position involves limited judgment and decision-making, requiring effective coordination within the supply chain to ensure smooth processes.

Key Responsibilities:
  • Planning and Coordination: Issue new and enter changes for sample and mass production manufacturing orders to factories. Coordinate shipments from the factory with cost-effective and efficient shipping modes to meet the target schedule.
  • Track and monitor incoming shipments, immediately addressing delays or any issues that may affect timely deliveries.
  • Expedite/reschedule orders per customer request or factory confirmation.
  • Negotiate critical or special requests with overseas business units, factory production control, and/or customers.
  • Process and arrange product returns to overseas business units or factories with logistics and export teams.
Additional Responsibilities:
  • Assist in demand planning activities by gathering and analyzing data to support inventory decisions.
  • Work closely with the planning team to ensure accurate and timely order fulfillment.
  • Helps to ensure 100% on-time and accurate delivery by establishing and monitoring schedules to proactively identify and address any issues.
  • Perform inventory management and control.
  • Analyze customer forecasts, and create simulations to manage manufacturing, transit, and buffer stock to align with contracted stocking terms with customers and achieve budget targets.
  • Maintain/analyze planning parameters, including production and transit lead times, order quantities, contracted stock levels, etc. to achieve a consistent, healthy product pipeline with minimal expedites/rescheduling.
  • Create manufacturing order forecasts and communicate to overseas business units and/or factories with agreed frequencies.
  • Successfully manage specification change and end-of-life/program products to avoid any shortage to customers or obsolescence.
  • Review customer contracts; provide feedback and suggestions to align with the company's supply chain objectives and processes.
  • Analyze and control monthly inventory turnover and aged inventory.
  • Assist product teams with setting inventory annual operating budget, and forecasting inventory on a monthly, quarterly, and year-end basis as needed.
Account Management:
  • Provide excellent customer service and on-time delivery of products.
  • Timely and accurate entries and updates of customer orders into the sales system and confirmation/acknowledgment to customers.
  • Maintain internal order-tracking files as needed.
  • Communicate delivery schedules, stock/pipeline status, and tracking or delivery information to customers. Submit open order report updates as requested by customers.
  • Support customer requests regarding delivery, shipment arrangement, and order changes.
  • Obtain air estimates and authorizations in case delivery expedites are required. Support with negotiations for expedited cost responsibilities as needed.
  • Follow-up with customers for order issues and forecast releases based on product and transit lead times.
  • Immediately identify any potential problems or bottlenecks affecting customer satisfaction, and address them with the product team, overseas business unit, or factory for resolution.
  • Coordinate with the quality team to support customer complaints and returns.
  • Coordinate and arrange shipments from warehouses.
  • Monitor incoming and on-hand warehouse stock.
  • Issue packing slips based on customer orders and releases and communicate to warehouse.
  • Analyze customer delivery demands and propose alternate expedited shipment methods in case of delays.
  • Accurate monitoring and timely processing of products in 3PW/VMI/Consignment warehouses. Address any discrepancies with customers for timely resolution.
  • Support with customer accounts and sales management.
  • Provide guidance and direction to Supply Chain Associate. Work with Supply Chain Supervisor to assign tasks, mentor, and foster growth within the team.
  • Create and provide sales forecasts or data to the product team and sales team, and enter information into the internal Data Warehouse system.
  • Support new Mass Production product ramp-up process with all relevant functional teams, including sales, engineering, logistics, and product teams.
  • Review and implement customer-specific requirements.
  • Work with the sales team, product team, and accounting team to obtain the required documentation and approvals for new customer account setup per the company's policies. Request for bill-to-code setups with the accounting team, and create and maintain ship-to codes in the sales system.
  • Work with IT for EDI or any customer portal access or setup.
  • Review and understand customers' shipment guidelines. Issue Sales Routing/Route Files to the Factory for direct/drop ship customers, or provide clear shipment instructions to the warehouse.
Operations/Reporting/Communication:
  • Clear, effective, and frequent communications required with customers, product teams, account managers, overseas business units, factories, logistics, accounting, and other operational teams.
  • Develop working partnerships with the company's international divisions in Japan, Thailand, Philippines, China, Malaysia, Germany, Slovakia, etc.
  • Provide reports as requested from product teams, Japan headquarters or business units.
  • Maintain accurate records of orders, shipments, and inventory levels.
  • Generate and analyze basic reports to support decision-making processes.
  • Participate in internal and external meetings to assist in negotiations or help resolve issues.
  • Provide customer, sales and factory airfreight cost reports to logistics.
  • Provide delivery delay and premium freight reports to quality.
  • Understand our products pricing policy and procedures, and submit price registration requests to Japan headquarters.
  • Perform all other duties as related to the job function, as required.
Job Qualification Requirements/Competencies:
  • Bachelor's degree preferred, in Supply Chain Management, Business, or a related field.
  • Minimum 2 years' experience in a customer service or related field such as:
  • Manufacturing Processes
  • Supply Chain/Logistics
  • Business Administration
  • Basic understanding of supply chain process and principles
  • Ability to conduct detailed procedures in a time-constrained environment
  • Strong sense of time organization and urgency
  • Customer-focused mindset with a commitment to meeting expectations.
  • May be required to work outside the normal business hours to accommodate communications overseas
  • Computer skills: Microsoft Office, Word, Excel, and PowerPoint
  • Excellent verbal and written communication skills.
  • Business-level speaking skills a plus in one of the following languages, depending on business needs:
  • Japanese
  • Spanish
  • Fluency in reading and writing skills a plus in one of the following languages, depending on business needs:
  • Japanese
  • Spanish

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