Customer Service Liaison

2 weeks ago


Joliet, Illinois, United States Taco Metals Full time

TACO Metals is a dynamic company driven by passion, teamwork, and innovation in the marine industry. As a Customer Service Liaison, you will be at the heart of our customer interactions, making a direct impact in the recreational marine market.

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Key Responsibilities:

  • Deliver exceptional customer service through professional, knowledgeable, and prompt responses to customer calls and emails.
  • Manage a dedicated account base of marine industry customers, anticipating needs, resolving issues, and building strong relationships.
  • Support sales and service initiatives through outbound calling efforts, ensuring TACO Metals remains at the forefront of the marine world.
  • Foster a collaborative environment with your Customer Service team, striving to exceed service standards.
  • Streamline operations by assisting with order processing, returns, and other tasks, delighting customers every step of the way.

Qualifications:

  • An Associate's degree in Business or equivalent experience.
  • Previous B2B customer service experience, preferably in the marine industry.
  • Strong communication skills, with a proactive approach to solving customer needs.
  • Proficiency in CRM systems and Microsoft Office (Word, PowerPoint, Excel).
  • Detail-oriented, adaptable, and comfortable managing multiple priorities in a dynamic environment.

Estimated Salary: $40,000 - $60,000 per year.



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