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Quality Assurance Manager

2 months ago

Nashville, Tennessee, United States Thorndale Partners Full time

Quality Management Opportunity

Overview: Thorndale Partners is seeking a Quality Management professional to establish and maintain a quality management system for US Operations.

Responsibilities:

  • Meet customer expectations and contractual quality requirements.
  • Drive continuous improvement processes to enhance effectiveness and efficiency.
  • Manage customer interfaces to address quality concerns effectively.
  • Ensure compliance with all contractual quality requirements.
  • Measure customer satisfaction and engage with clients on specific projects.
  • Conduct internal and external audits on projects.
  • Develop improvement action plans based on customer feedback.
  • Analyze and manage critical quality issues in processes, products, and systems.
  • Monitor and address non-conformities, ensuring timely corrective actions.
  • Coordinate non-conformity closure with quality units.
  • Provide evidence of fulfilling customer quality requirements.
  • Maintain expected quality standards throughout the project lifecycle.
  • Promote best practices within the organization.
  • Contribute to formulating the Global Quality Strategy.
  • Ensure customer satisfaction with quality performance.
  • Analyze customer reports, identify priorities, and formulate action plans.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to influence and collaborate across all organizational levels.
  • Customer-service oriented with an understanding of contractual quality requirements.
  • Proficient in root cause analysis tools (8D, 5Ws, Ishikawa, Six Sigma).
  • Knowledgeable in ISO 9001 and proficient in Office tools.
  • Bachelor's degree in engineering or equivalent technical background.
  • 2+ years of relevant lead/management experience in industrial environments.

About Thorndale Partners:

We are an Equal Employment Opportunity organization and we do not discriminate against any applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state, or local protected class.

Please visit our Website and follow us on LinkedIn to learn more.