Rental Car Resolution Expert

1 week ago


Mesa, Arizona, United States Cogent Infotech Corporation Full time
Job Overview: Cogent Infotech Corporation is hiring a Rental Car Resolution Expert to resolve toll violation and other related issues for rental car customers. The ideal candidate will have excellent customer service skills, strong communication abilities, and proficiency in Windows-based applications.

Key Responsibilities:
  1. Provide education and resolution to customers on tolls and violations
  2. Process payments accurately and efficiently
  3. Solve product or service-related problems with a positive approach
  4. Maintain product knowledge to deliver accurate information

Qualifications:
  • High School Diploma or GED required
  • 2+ years of customer service experience with 1 year in inbound call centers
  • Bi-lingual (Spanish) is a plus
  • Strong interpersonal skills and reliability

Salary Estimate: $45,000 - $55,000 per year based on location and experience.

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