Desktop Support Specialist

1 week ago


Denver, Colorado, United States National Jewish Health Full time
Job Summary

The Desktop Administrator plays a critical role in maintaining and supporting all endpoint devices, desktop systems, and peripheral equipment across the National Jewish Health enterprise. This position requires a high level of technical expertise, excellent problem-solving skills, and the ability to work effectively with various stakeholders.

Key Responsibilities
  • Maintain and support all endpoint devices, desktop systems, and peripheral equipment
  • Assist customers with testing, analysis, and problem resolution for endpoint-related technology
  • Serve as an escalation point for issues from the first and second-level support teams
  • Manage desktop images, desktop patch management, and support endpoint applications
  • Work as part of larger project and problem resolution teams as a resource
Essential Duties
  • Act as an escalation point for 1st and 2nd level support personnel
  • Assist 1st and 2nd level support in resolving more complex issues
  • Build and standardize desktop images and checklists to effectively manage computing processes
  • Support and manage client technical applications and processes related to computer management software
  • Review innovations and emerging technologies in the endpoint computing environment and make recommendations for future enhancements and standards
Requirements
  • High school diploma or equivalency required; Bachelor degree in Computer Science, Business Information Systems, or other related field preferred
  • A minimum of 5 years of recent and related experience required
  • Experience with Windows & Mac OSX operating systems, TCP/IP, CIFS & ICMP network protocols, DNS, WINS, DHCP, GPO, Windows domain network operations, Anti-Virus, Anti-Spyware, General OS security, computer management software, Enterprise Service Management systems, and configuration management systems required
Benefits

National Jewish Health offers a comprehensive benefits package to its employees, including medical plans, dental plans, vision insurance, retirement plan, FSA and HSA, short and long-term disability, life insurance and AD&D, voluntary benefits, paid time off accruals, wellness program, and legal plan.



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