Field Service Professional

6 days ago


Pleasanton, Kansas, United States The Rockridge Group Full time
Technical Responsibilities

In this role, you will focus on desktop support and exceptional customer service skills. Your primary responsibilities will include:

  • Providing technical assistance to end-users via phone, email, or remote access
  • Maintaining and improving our internal IT infrastructure
  • Developing and documenting maintenance routines for all computer systems
  • Supporting WAN and LAN connectivity, routers, firewalls, and security
Requirements
  • 5+ years' experience with desktop and application support
  • Strong understanding of computer hardware and related Operating Systems
  • Excellent customer service skills and ability to work in a team environment
  • Typing skills to ensure quick and accurate entry of service request details
Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. Additionally, we provide opportunities for professional growth and development, as well as a comprehensive benefits package.



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