Maintenance Director
4 weeks ago
Maintenance Director
Key Responsibilities:
Directs the coordination of technical and administrative support activities, including installation, repair, and preventative maintenance. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with management and specialists in resolving technical problems and/or bringing problems to the attention of appropriate personnel. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Essential Duties and Responsibilities:
- Ensures that all maintenance tasks are accomplished in a timely and efficient manner.
- Ensures that all employee administrative activities are being completed properly and promptly (timecards, expense reports, schedules, training, etc.).
- Performs quality control inspections.
- Reports and supports system-related issues.
- Provides daily, weekly, and monthly reports of activities to the customer and/or management.
- Assists with equipment and system troubleshooting.
- Develops a plan to meet customer requirements and communicates the plan to staff.
- Manages and monitors the performance of field support personnel.
- Meets with customers and staff periodically to maintain an understanding of service issues and progress.
- Plans and provides technical training to staff and/or contract personnel to maintain proficiency on system equipment.
- Monitors and administers company policies.
- Plans, develops, implements, and evaluates maintenance programs.
- Develops, implements, and monitors local administration practices.
- Has ownership of all maintenance activities within the assigned region.
Supervisory Responsibilities:
- Manages field support personnel, some through subordinate supervisors. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises nonsupervisory employees.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements:
- Management experience of technicians.
- Electrical (Low Voltage) experience.
- Network System experience.
- Systems Communication experience.
- This is a working manager that goes out to help the techs resolve issues.
- Administrative duties (managing inventory, scheduling, etc.).
- Clean Driver's record.
- Tolling experience and fiber experience are a plus.
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