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Client Case Coordinator

2 months ago

Clarion, Iowa, United States Paragon Forensics Full time

Client Case Coordinator – Paragon Forensics LLC

Job Title: Client Case Coordinator

Location: Remote

Terms: Salary – Full Time

About us: Paragon Forensics is a premier consulting firm that excels in delivering forensic evaluations and expert insights to the medico-legal and insurance sectors. Our core services encompass accident reconstruction analysis, premises liability assessments, biomechanics, and safety evaluations to aid our clients in their assessment of injury-related claims. We pride ourselves on our multidisciplinary team of Engineers and PhDs who work collaboratively in a dynamic and supportive environment.

Job Overview: The Client Case Coordinator will be primarily tasked with providing essential administrative assistance to the Paragon team of specialists and staff. This role includes overseeing the workflow for each case, managing the collection and organization of case documents, and coordinating with administrative personnel on time-sensitive action items. Additional responsibilities may involve supporting Paragon's administrative team with various operational tasks.

Compensation: $50,000 to $70,000 annually, based on experience, with monthly payments.

Benefits:

  • 401k plan with 3% safe harbor and profit-sharing options.
  • Discretionary year-end bonus.
  • $500/month contribution towards Blue Shield medical/dental insurance.
  • 15 days of paid vacation.
  • 10 days of paid sick leave.
  • 11 paid holidays.
  • Flexible work environment with company-provided laptop.

Key Responsibilities:

  • Prioritize client needs and case objectives to ensure high-quality deliverables and timely execution.
  • Request and organize case materials efficiently.
  • Serve as a liaison between Paragon staff, clients, and vendors.
  • Engage with Paragon personnel and external clients as necessary.
  • Manage a substantial volume of client inquiries and caseload.
  • Conduct phone and email correspondence with clients, vendors, and other stakeholders.
  • Gather relevant case information to streamline case workflow and identify appropriate contacts at Paragon.
  • Collaborate with Paragon staff to provide necessary materials and information for case reviews.
  • Perform additional administrative tasks as assigned.

Required Skills:

  • Strong organizational and note-taking abilities.
  • Effective task prioritization.
  • Proficient time management skills with a proven track record of meeting deadlines.
  • Problem-solving aptitude and proactive approach.
  • Excellent written and verbal communication skills in English.
  • Meticulous attention to detail.
  • Bilingual in English/Spanish is advantageous.

Qualifications:

  • High School Diploma.
  • 1-3 years of administrative experience.
  • 1-3 years of customer service experience.
  • Proficiency in Microsoft Office Suite.

Preferred Qualifications:

  • Bachelor's degree.
  • Experience with Clio Customer Relationship Management software.
  • Background in the legal industry.