Customer Engagement Specialist

7 days ago


Fort Myers, Florida, United States Orangetheory Full time
About Us:
Orangetheory is a fitness industry leader dedicated to providing an unparalleled member experience. We are seeking a highly skilled Customer Engagement Specialist to join our team. In this role, you will be responsible for cultivating genuine connections with members and guests, ensuring their needs are met and exceeded. Your exceptional communication skills and passion for delivering outstanding customer service make you an ideal candidate for this position.

Job Summary:
This role involves creating a positive and engaging experience for all members and guests. You will answer questions, resolve concerns, and foster ongoing relationships to drive membership growth and retention. Your primary goal will be to deliver exceptional sales and service, resulting in increased member satisfaction and loyalty.

Key Responsibilities:
• Answer member and guest inquiries and resolve issues efficiently
• Develop and maintain strong relationships with members and guests
• Deliver top-notch sales and service to all members and guests
• Create a welcoming and inclusive environment for everyone

Salary: $52,000 - $62,000 per year based on location and experience.

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