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User Experience Designer

2 months ago

Westlake Village, California, United States GTRC Services, Inc. Full time

Job Summary

GTRC Services, Inc. is seeking a highly skilled UX Design Lead to join our team. As a key member of our design team, you will be responsible for designing user-centric experiences within the Salesforce platform.

Key Responsibilities:

  • User Research and Analysis:
    • Conduct user research to understand user needs, behaviors, and pain points.
    • Analyze user feedback and usage data to identify areas for improvement.
    • Develop user personas, user journeys, and other UX artifacts to guide design decisions.
    • Evaluate existing applications for UX effectiveness and recommend improvements based on research findings and best practices.
    • Work closely with Salesforce Developers and Admins to implement designs smoothly, ensuring technical feasibility and maintaining Salesforce best practices.
  • UX Design:
    • Create wireframes, prototypes, and high-fidelity mockups for Salesforce applications.
    • Design user interfaces that are intuitive, user-friendly, and aligned with Salesforce best practices.
    • Ensure consistency and coherence in the user experience across different Salesforce modules.
  • Collaboration:
    • Work closely with product managers, developers, and other stakeholders to gather requirements and provide design solutions.
    • Collaborate with Product Managers and other stakeholders to understand product scope and requirements, ensuring designs meet business goals and user expectations.
    • Participate in cross-functional teams to ensure that design solutions meet business objectives and technical constraints.
    • Communicate design concepts and rationale to stakeholders effectively.
    • Present design concepts and deliverables that illustrate simplicity and user friendliness to key stakeholders effectively.
  • Usability Testing:
    • Plan and conduct usability testing sessions to gather user feedback on designs.
    • Analyze test results and iterate on designs based on user feedback.
    • Ensure that final designs meet usability standards and best practices.
  • Salesforce Customization:
    • Customize Salesforce pages using Lightning Design System (LDS) and other Salesforce UX tools.
    • Collaborate with developers to implement custom components and ensure design fidelity in the final product.
    • Stay updated with the latest Salesforce UX/UI trends and best practices.
  • Documentation:
    • Create and maintain design documentation, including style guides, design systems, and user guides.
    • Document design decisions and rationale for future reference.

Requirements:

  • Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, or related field; or equivalent education and experience.
  • 3+ years of experience in UX design, with a focus on Salesforce applications.
  • Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.
  • Experience with Salesforce Lightning Design System (LDS) and Lightning Experience.
  • Strong understanding of user-centered design principles, testing methodologies, usability and accessibility concerns and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Preferred Qualifications:
    • Salesforce UX certification is a plus.
    • Additional experience in sales environments or call centers is advantageous.
    • Experience with HTML, CSS, and JavaScript for prototyping.
    • Knowledge of Agile development methodologies.
    • Experience with accessibility standards and practices.